Nov 20, 2018  
Undergraduate Catalog 2016-2017 
    
Undergraduate Catalog 2016-2017 [ARCHIVED CATALOG]

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EM 5120 - Management of Service Operations


An analysis of service industries, exploring differences in planning and controlling operations. Emphasis will be on service system design, service quality, and comparing customer expectations with their perceptions.

Credits: 3 hours

Notes: Open to upperclass and graduate students.
Lecture Hours - Laboratory Hours: (3 - 0)



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