AVS 4490 - Aviation Service Operations Management

Differences between services and manufacturing operations in the aviation/aerospace industry are discussed. Focus is on designing a service system and managing variability and uncertainty to meet customer expectations. Students will gain knowledge and learn quantitative tools and qualitative frameworks that will assist them in managing complex aviation environments to achieve timely, high-quality, profitable services.

Prerequisites & Corequisites: Prerequisite: Senior standing.

Credits: 3 hours