MGMT 6850 - Quality Management Strategies

The purpose of this course is to investigate strategic quality management issues as they apply to the management of business in today’s competitive environment where customer satisfaction and continuous improvement have become requirements. Topics covered will include product and process quality, leadership, benchmarking, employee participation and empowerment, quality function deployment, and process innovation. Students will be assigned materials from the latest textbooks and journals. Practice and application will result from participation in group projects conducted in local firms.

Prerequisites/Corequisites: Prerequisite: MGMT 6140 or MKTG 6140.

Credits: 3 hrs.

Notes: Open to Graduate Students Only. Enrollment in HCOB graduate business courses requires admission to the MBA or MSA program or the consent of the Director of Graduate Business Programs. Repeatable for different topics.