CIS 6720 - IT Governance and Service Management

This course provides foundation-level training for IT professionals to gain an understanding of the ITIL terminology. Students will gain knowledge of the ITIL service lifecycle and the ITIL processes, roles, and functions. Students will also gain an understanding of how the service lifecycle provides effective and efficient IT services that are aligned to, and underpin, business processes.

Prerequisites/Corequisites: Prerequisites: CIS 5710 and CS 5710.

Credits: 3 hours

Notes: Open to graduate students only.