Nov 28, 2021  
Undergraduate Catalog 2020-21 
    
Undergraduate Catalog 2020-21 [ARCHIVED CATALOG]

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EM 5120 - Management of Service Operations


An analysis of service industries, exploring differences in planning and controlling operations. Emphasis will be on service system design, service quality, and comparing customer expectations with their perceptions.

Credits: 3 hours

Notes: Open to upper level and graduate students.
Lecture Hours - Laboratory Hours: (3 - 0)



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