MGMT 6325 - Process Management and Problem Solving

Structured and data-driven problem solving approaches such as DMAIC and PDCA and the associated tools such as process mapping, root cause analysis, 5S, capability analysis, cycle time analysis and inventory analysis are used to identify, prioritize, and improve operations and supply processes that need improvement. Establishing and utilizing critical organizational enablers of improvement and problem solving such as business culture, change management, team dynamics and buy-in will also be addressed. Participants will conduct process improvement projects that impact their personal or professional lives, and be engaged in simulated problem solving activities.

Credits: 3 hours

Notes: Open to graduate students only.