MGMT 4650 - Managing for Quality

The course will examine the total quality management (TQM) philosophy. The topics include benchmarking, continuous improvement, employee participation, statistical control charts and quality tools. A detailed discussion of the Deming, Juran and Crosby principles is undertaken. Also, Malcolm Baldridge Award and ISO 9000 certification are examined. To further enhance understanding about the TQM philosophy, the principles are applied in the classroom.

Prerequisites & Corequisites: Prerequisites: MGMT 2500 and MKTG 2500.

Credits: 3 hours